Retail Customers
If you are not 100% satisfied with your purchase, return the merchandise to Emilio Sotelo Silver Jewelry in its original condition within 30 days of receipt, no-questions asked. We will exchange it, give you a credit or return your money in the original payment form less shipping costs, money-back guarantee!
Wholesale Customers
If you are not100% satisfied with your purchase, return entire order to Emilio Sotelo Silver Jewelry in its original condition within 10 days of receipt, no-questions asked. We will exchange it, give you a credit or return your money in the original payment form less shipping costs, money-back guarantee!
Important
Before you return your purchase, call us or e-mail us with your invoice number, we'll provide you an authorization code. Then simply send your purchase its original condition, we strongly recommend to insured your shipment or to use a carrier’s method where you can track your shipment. We are not responsible for lost packages in transit to the Emilio Sotelo Silver Jewelry's studio.
Send your returns to:
Emilio Sotelo
567 Kansas Street
San Francisco, CA 94107
Feel free to contact us anytime if you have any question.
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